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A

ACCESSIBILITY

  • ACCESSIBLE GATES 
    • All gates at Protective Stadium are ADA accessible. In effort to help guests enter the closest gate to their ticketed seats, please see below for the recommended gate entrances for each seating section – 
      • South Gate: Seating Sections – 112-123, 219-223 
      • Northwest Gate: Seating Sections – 104-111, 137-146, 207-210, 240-243 
      • Northeast Gate: Seating Sections – 124-136, 224-231 
      • Stadium Club Gate: Exclusive entrance only for Suites and Stadium Club guests 
  • ACCESSIBLE PARKING & DROPOFF LOCATIONS 
    • Shuttle services for guests with mobility limitations are available throughout event days at Protective Stadium. ADA Shuttle pick-up/drop-off locations will be flagged with blue ADA tents and feather banners for visual identifiers on event days. Please note that shuttle services vary per event, so guests are encouraged to check each event’s Know Before You Go prior to arriving on event day. 
  • ACCESSIBLE PARKING
    • The Orange Lot and Red Parking Garage are recommended for accessible parking spaces. Accessible parking spaces are available on a first-come, first-serve basis. 
  • ACCESSIBLE RESTROOMS 
    • All restrooms throughout Protective Stadium are ADA accessible. 
  • ACCESSIBLE SEATING & TICKETING INFORMATION 
    • ADA and wheelchair accessible seating is available throughout Protective Stadium and can be purchased on Ticketmaster.com. Guests requiring wheelchair seating are guaranteed the ability to purchase at least one (1) companion seat. Subject to availability, guests requiring wheelchair seating may purchase up to a total of three (3) companion seats in the same row and contiguous with the wheelchair seat. If contiguous seats have already been sold, seats as close as possible to the wheelchair seat and adjacent companion seat will be offered.  
    • If you purchased a ticket in the fixed seating area but require an ADA seat, the Box Office may be able to assist you by relocating your ticket to an ADA seat. All relocations are provided on a first-come-first-served basis and are not guaranteed. Please contact the Box Office at CTO@bjcc.org should you have any questions or require any assistance purchasing tickets. Tickets are subject to availability. 
  • ACCESSIBLE SEATING RELOCATION POLICY
    • If you have purchased a ticket that is not designated as an accessible seating location, but you are in need of such, please visit Guest Services at the Northwest Corner of the Concourse for assistance. They will be able to assist with relocating your seat. All ADA seats may be purchased in advance via Ticketmaster.com or through Ticketmaster Customer Service line at 1-800-653-8000. 
  • ASSISTIVE LISTENING DEVICES 
    • Assistive Listening Devices are available at Guest Services located on the concourse next to the Northwest gate entrance. To obtain an Assistive Listening Device, a guest must present proper identification (State ID, etc.). These devices are free of charge and are available on a first-come, first-serve basis. 
  • INTERPRETER SERVICES 
    • American Sign Language interpreting services are available upon request. Please reach out to the Guest Experience Team by filling out the Contact Us form or by emailed GuestServices@bjcc.org at least 30 days in advance to the scheduled event 
  • SERVICE ANIMALS 
    • Trained guide dogs, signal dogs, or service animals assisting guests with disabilities are permitted inside the Stadium. Please identify such animals to security upon entry 
  • MOTORIZE SCOOTERS/WHEELCHAIRS 
    • Due to safety concerns regarding the use of Segways inside Protective Stadium, Segways are not permitted inside the stadium. If a guest with limited mobility is in need of an electric mobility device, he or she is encouraged to bring his or her own electric scooter or wheelchair to the stadium

For additional questions regarding ADA accommodations at the stadium, please email GuestServices@bjcc.org 

ADDRESS

Protective Stadium 

1101 22nd Street North 

Birmingham, AL 35203 

 

MAILING ADDRESS 

2100 Richard Arrington Blvd. N 

Birmingham, AL 35203 

 

*Please use Parking Lot/Garage addresses as your destination when traveling to the venue for your event 

ADVANCED TICKET SALES

All-Star Access / BJCC email subscribers receive event pre-sale opportunities, as well as BJCC Newsletters and additional email outreach. Please sign up here to subscribe. 

AGE RESTRICTIONS

Please check the your upcoming event for any age restrictions, which could include: all ages need a ticket, ages 2 and under free, event is 18+, etc.

ALCOHOLIC BEVERAGES

Protective Stadium works hard to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below: 

  • All guests purchasing alcohol must present a valid ID for each purchase 
  • No alcohol will be sold to guests who appear to be impaired
  • There is a two (2) alcohol drink limit, per transaction
  • Alcohol sales will generally terminate at the end of the third quarter (football games), the 75th minute (soccer games), or 30 minutes prior to the end of a show (concert)
  • Guests passing alcohol to minors will be ejected and subject to arrest 
  • Guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected 
  • Protective Stadium personnel reserve the right to refuse the sale of alcohol to any guest
  • Alcoholic beverages may not be brought into the stadium. Any attempt to bring alcohol into the stadium will be considered a violation of the Fan Code of Conduct and may result in the guests being ejected, arrested or tickets being revoked 
  • All guests must finish and dispose of alcoholic beverages before exiting stadium property  

Please drink responsibly.  

ANIMALS

See ACCESSIBILITY

Animals are not allowed in the venue, with the exception of service animals.

ANTI-PIRACY POLICY

See CAMERAS & RECORDING POLICY

B

BABY CHANGING STATIONS

Nearly every restroom at Protective Stadium contains a baby changing station – this includes Men’s, Women’s and Family Restrooms. 

BAG POLICIES

For quickest entry into the Stadium, we strongly recommend that you do not bring a bag on event day. If a bag is necessary, the bag (including all diaper bags) must meet the following criteria in order to enter the stadium: 

  • Bags must be CLEAR plastic, vinyl or PVC and not exceed 12” x 6” x 12”. Bags cannot be tinted with color or include oversized content that prevents visibility into the clear bag 
  • Only non-clear bags that are smaller than 5” x 7” will be permitted into the Stadium; any type of non-clear bag exceeding 5” x 7” in size will not be permitted 
  • Diaper bags must be clear and comply with the Protective Stadium Clear Bag Policy. Clear diaper bags that meet the Stadium’s bag policy specifications and accompany a child are permitted, but are subject to search upon entry. Baby and infant care items such as bottled formula and small snacks may be brought into the Stadium, however, those items must be carried in a clear bag meeting the bag policy guidelines 
  • Camera bags and cases that accompany any permitted personal device must meet the clear bag policy specifications or will be denied entry 
  • Exceptions to the Clear Bag Policy will only be made for medically necessary items after proper inspection by security personnel. Medical bags or special medical equipment can be screened at any gate entrance. Guest that have these items should identify their need to the security personnel working the metal detectors who will check the bag and tag it as a medical approved bag 

BAG CHECK

See BAG POLICIES

Bags will be checked at entry point security screenings. 

BANNERS/SIGNS/FLAGS

Unless otherwise specified by teams and/or event officials/management, BJCC welcomes patrons bringing small signs, flags, banners, and posters inside the building to show fan support during events. 

The following guidelines relate to these items: 

  • Item must be related to event 
  • Item may not be attached to a stick/pole 
  • Item may not be larger than 11″ x 17″ in dimension 
  • Item may not obstruct any sponsors/advertisers signage 
  • Item may not be hung, attached, or displayed on any part of the building 
  • Item may not contain or display obscene/offensive language and/or pictures, as determined by Stadium management 
  • Item may not be constructed or displayed in a manner that mat obstruct the view of other 

patrons or in any way create a safety hazard for others as determined by Stadium management. 

BINOCULARS

Binoculars are permitted to be carried into the Stadium, but binocular cases are not permitted per the Clear Bag Policy. 

BJCC NEWSLETTER

Sign up on our All Star Access subscribers list to receive BJCC monthly newsletters. BJCC Newsletters overview upcoming events, highlight campus businesses, and more. 

BOTTLES/CANS

Bottles and cans of any type are prohibited from being brought into the Stadium. Any guest deliberately concealing alcohol or other prohibited containers found during the security screening process may be prohibited from entering the Stadium.  

BOX OFFICE

See TICKET OFFICE 

The Stadium ticket offices are located at the South Gate and Northeast Gate. Please view the Events page for your upcoming event’s information on ticket office hours.  

Tickets to Protective Stadium events can also be purchased through the BJCC Central Ticket Office, Ticketmaster.com, the Ticketmaster app, or at 1-800-745-3000. 

C

CAMERAS & RECORDING POLICIES

See PROHIBITED ITEMS 

Cameras with lenses over four (4) inches are prohibited. For camera and recording policies for a particular event, please refer to the Events page for your specific event’s information.

CASH-TO-CARD LOCATIONS

Guests may purchase VISA gift cards at the main Guest Services location on the Northwest Corner of the Concourse during an event to use throughout the Stadium, BJCC campus, and anywhere that accepts VISA.  

CASHLESS CONCESSIONS & MERCHANDISE

Protective Stadium is a cashless operation including all concessions, merchandise, and parking. Cash will not be accepted as a form of payment at any parking, retail, or concession location within the Stadium. 

VISA gift cards are available for purchase at the main Guest Services location on the Northwest Corner of the Concourse. 

CATERING

Centerplate is the exclusive caterer and concession provider for Protective Stadium and the BJCC Complex.   

CELL PHONE CHARGERS

Individual external rechargeable battery pack varieties for phone chargers are permitted but must be placed in an approved bag. Guests should be prepared to demonstrate the device’s operational use to security personnel if requested. 

CENTRAL TICKETING OFFICE

The BJCC Central Ticketing Office (CTO) is located on the ground level at Entry A of Legacy Arena on 9th Avenue N. Guests must enter through the outside Ticket Office entry. CTO hours are Monday – Friday from 9:00 AM – 4:00 PM*. 

*These times are subject to change. Please refer to the CTO page for hours, or email cto@bjcc.org. 

Tickets to Protective Stadium events can also be purchased through Ticketmaster at Ticketmaster.com, the Ticketmaster app, day of event at one of the Stadium ticket offices, or at 1-800-745-3000. 

CHILDREN'S TICKET POLICY

Children’s ticket policy is at the discretion of Show Management. For information about children’s ticket policy for an event, please refer to the Events page for your event’s information. 

CODE OF CONDUCT

CODE OF CONDUCT  

  • Guests will be treated courtesy by all venue personnel and guests are expected to show similar respect to all staff
  • Guests will not wear or bring signage with obscenities printed on them
  • Guests will enjoy an experience free of disruptive behavior, foul or abusive language or obscene gestures
  • Guests engaging in fighting, throwing objects, or attempting to enter the stage/playing field will be removed immediately from the property; refunds will not be given on tickets
  • Guests will remain in ticketed seat/area not to impede other guests ticketed set area or block nearby aisles; guests will provide venue staff tickets when requested
  • Smoking is prohibited in the venue but allowed in designated area
  • Guests consuming alcoholic beverages should do so responsibly; Intervention with intoxicated or underage guests will be handled in a prompt and safe manner 
  • Guests will comply with venue staff in emergency response procedures

Guests who violate the Code of Conduct may be removed without refund for any other conduct that may be deemed by Protective Stadium staff to be inappropriate or behavior which may adversely affect the safety of persons or property and to the extent their conduct constitutes a violation of law, may be subject to arrest. 

THANK YOU FOR YOUR COOPERATION. 

COMMENTS, COMPLIMENTS, CONCERNS

We want to hear from you! Guests interested in providing comments, compliments, or concerns regarding your Protective Stadium visit can do so by visiting our Guest Services location, emailing GuestServices@bjcc.org, or by Contact Form submission.

COMPUTERS/TABLETS

See PROHIBITED ITEMS 

Laptop computers are not permitted inside of Protective Stadium. Tablets (e.g. iPads) are permitted if they are smaller than 12”x12”x6” in size and can be powered on during the security screening if requested.

CONCESSIONS

  • Anvil Grill
    Menu: Burgers, Chicken Tenders and Fries, game day favorites 
  • Crossroads Chicken
    Menu: Nashville Hot Po Boy and game day favorites 
  • Lady Electra
    Menu: Cocktails, Wine, assorted draft and canned beers 

COOLERS

See PROHIBITED ITEMS

Coolers are not permitted inside Protective Stadium. 

COSTUMES

Costumes are allowed. Guests 14+ are NOT allowed to wear costumes into the venue.  

For event-specific questions, please refer to the Events page for your upcoming event’s information.

CREDIT CARDS

Protective Stadium is a cashless facility and accepts MasterCard, Visa, American Express and Discover credit/debit cards, Apple Pay, Google Pay and Tap to Pay. 

D

DIAPER BAGS

See PROHIBITED ITEMS

Diaper bags are NOT permitted in Protective Stadium and may be carried in a permissible 12″ x 6″ x 12″ clear bag. Each member of a family, including children, will be allowed to carry an approved clear bag and a clutch purse. Please be aware all bags will go through a security screening and bag check before entering the venue. If medical items are included, please alert a security member to have your bag tagged as a ‘medical bag.’ 

Demonstrated in the images below, all necessary items typically carried in a diaper bag can fit within an approved clear bag. 

DIRECTIONS

See ADDRESS

When traveling for an event, we suggest downloading the Waze app and inputting the parking lot/garage address into the destination location for the most efficient route to your destination. Waze is the recommended GPS program because it contains updated event day traffic plans and street closures, providing you with accurate directions and real-time traffic alerts. 

DISABLED GUESTS

See ACCESSIBILITY

DOOR OPENINGS & ENTRANCE TIMES

In the days leading up to an event, be on the lookout for the “Know Before You Go” e-mail that includes specific event day information and details. The “Know Before You Go” e-mail will help you prepare for the event!  

Gates will open 1 hour (60 minutes) prior to the event start time for all Legion FC matches. 

Other Events: Gate opening times may vary based on the type of event being hosted. Please visit the Events page for specific event information. 

DRONES

Drones, model aircraft, kites, and any other remote controlled or tethered flying objects are not permitted on the BJCC Complex.  

DROP-OFF & PICK UP LOCATIONS

Shuttle services for guests with mobility limitations are available throughout event days at Protective Stadium. ADA Shuttle pick-up/drop-off locations will be flagged with blue ADA tents and feather banners for visual identifiers on event days. Please note that shuttle services vary per event, so guests are encouraged to check each event’s Know Before You Go prior to arriving on event day. 

E

EMERGENCY EXITS

In the event of an emergency at Protective Stadium, event staff, event security and police officers are available to assist all guests. Pertinent information regarding the emergency and evacuation procedures will be provided over the public-address system and on the Stadium televisions and scoreboards. 

EMPLOYMENT

View open employment positions with the BJCC here.

ENTRANCES

In the days leading up to an event, be on the lookout for the “Know Before You Go” e-mail that will include specific event day information and details. The “Know Before You Go” e-mail will help to prepare you for the event! 

Gate timing and gates in-use may vary by event.  

Public Gates: 

  • South Gate 
  • Northwest Gate 
  • Northeast Gate 

Exclusive Gates: 

  • Stadium Club – exclusive entrance for Stadium Club & Suite guests only 

EVENT BOOKING

Fill out the Contact Form to request information on booking an event.

EVICTION POLICY

See CODE OF CONDUCT 

F

FAMILY RESTROOMS

Family Restrooms are located throughout the concourse. 

FAN INTERFERENCE

In the interest of player and guest safety, Protective Stadium maintains a zero-tolerance policy regarding fan interference with a ball in play or a player during the game. Failure to comply with this policy will result in immediate ejection from Protective Stadium. 

FAN MAIL

Protective Stadium/BJCC does not accept fan mail on behalf of any event, athlete, or performer. 

FEEDBACK

We want to hear from you! Guests interested in providing comments, compliments, or concerns regarding your Protective Stadium visit can do so by visiting our Guest Services location, emailing GuestServices@bjcc.org, or by Contact Form submission.

FIELD / STAGE ACCESS

See CODE OF CONDUCT 

Guests are reminded that attempting to enter or access the playing field or stage without the proper credentials is a violation of the Fan Code of Conduct and is grounds for immediate ejection and arrest.  

FIRST AID

Trained emergency medical technicians (EMT) personnel are available to assist any guest in need at every event at Protective Stadium. The main First Aid location is on the Northwest Corner of the concourse by Guest Services. Guests that require medical assistance are encouraged to contact any nearby stadium Team Member or Security Personnel.  

In addition, the BJCC is equipped with Automatic External Defibrillators (AED) located in various locations throughout the facility. Designated employees, including our EMT staff, have been properly trained and certified to use the AED. 

FOOD & BEVERAGE

See CONCESSIONS

Outside food and beverages of any kind are prohibited from entering Protective Stadium.  

Protective Stadium offers a wide variety of food and beverage (non-alcoholic and alcoholic) choices. Concession favorites are offered along with a variety of other selections from specialty vendors. 

G

GAME TIMES

See Events 

Game times are listed under their event information. Game start times are subject to change. Please refer back to your event’s information for updates. 

GATE OPENINGS

See DOOR OPENINGS & ENTRANCE TIMES 

GROUP SALES

The BJCC / Protective Stadium does not offer group ticket sales. Group offers are per event only. Please review your upcoming event information and/or contact the athletic organization’s group ticket sales representative or cto@bjcc.org for availability. 

GROUP TOURS

Protective Stadium is home to many sports teams and hosts numerous special/private events year-round. Due to our event schedule, tours of the Stadium are extremely limited. Please fill out this form and a BJCC representative will be in contact regarding tour availability.  

GUEST SERVICES

Protective Stadium’s main Guest Services location is on the Northwest Corner of the Stadium Concourse. Depending on the size of the event, there may be additional Guest Services tents located throughout the Concourse and perimeter of the Stadium. Guest Services can assist guests with lost & found items, reuniting parents and children, guest feedback, Stadium directions, and general information. 

H

HANDICAPPED ACCESSIBLE INFORMATION

See ACCESSIBILITY

HEARING ASSISTANCE

Assistive Listening Devices are available for hearing-impaired guests at all Protective Stadium events. Please visit our main Guest Services location in the Northwest Corner of the Concourse to request an Assistive Listening Device. Guests will be required to leave valid identification such as a driver’s license as collateral. This is a complimentary service and free of charge. 

HOTELS

Sheraton Birmingham Hotel

2101 Richard Arrington Jr Blvd N, Birmingham, AL 35203

 

The Westin Birmingham

2221 Richard Arrington Jr Blvd N, Birmingham, AL 35203

I

IN-GAME MESSAGES

The BJCC / Protective Stadium does not offer in-game messaging on the videoboard during events. 

J

JOB OPPORTUNITIES

See EMPLOYMENT

K

KULTURECITY

See SENSORY INCLUSION

Sensory Room: Protective Stadium is equipped with one KultureCity Knight Sensory Room available for guests with sensory processing needs. The KultureCity Knight Sensory Room is located on the concourse by the Northeast gate entrance and provides an inclusive and comfortable space that is equipped with dim lighting and a range of multisensory products. The sensory room is open to all guests with sensory sensitivities and is open for all events at the stadium from the time the stadium gates open through the end of the event. Children using the sensory room must be accompanied by an adult.  

On event day, please contact any Guest Services team member with questions or assistance navigating to the sensory room. Access to the Sensory Room may be limited given certain circumstances (e.g., guests with extraordinary needs, demand, etc.). 

  • Sensory Kits: Protective Stadium has partnered with KultureCity to provide sensory kits and bags for guests. Sensory bags are available for guests to check out at our Guest Services location inside the stadium at no cost for individuals. Sensory bags include a VIP lanyard for guest recognition, fidget tools, noise-reducing headphones, and a visual cue card. Writable weighted lap pad with markers are also available as needed.  

If you have any questions prior to event day, please email GuestService@bjcc.org.  

L

LOST & FOUND

If you find an item while attending a game/event, please give it to any event team member or drop it off at any Guest Services location. 

For lost and found information during an event, guests should visit Guest Services located in the Northwest Corner of the Stadium Concourse. After the conclusion of an event, guests can inquire about lost items by filling out this form or emailing lost&found@bjcc.org. 

Once a lost and found form is submitted, please allow one (1) business day for a response. Guests will only receive an email if the missing item is found. 

Protective Stadium cannot be held responsible for lost or damaged items. 

LOST CHILDREN / COMPANIONS

Please alert an Event Staff member and/or Guest Services if you are lost or have lost a child. 

M

MAINTENANCE

If you see a cleanliness or maintenance issue, please bring it to the attention of any event team member and the appropriate event team member will be dispatched to handle the issue. 

MAPS

See the Plan Your Visit page for parking and concourse maps.

MEDIA INQUIRIES

For media inquiries and credential requests, please contact Katy Knauss at katy.knauss@bjcc.org. 

MEDICAL BAGS

Medical bags or special medical equipment can be screened at any gate entrance. Guests that have these items should identify their need to the security personnel working the metal detectors. They will check the bag and tag it as a medical-approved bag. 

MEDICAL NEEDS

Please alert an Event Staff member, Guest Services member, or medical staff member for emergency medical needs.  

MEETINGS & BANQUETS

Fill out the Contact Form to request information on booking a meeting and/or banquet.

METAL DETECTORS

See PROHIBITED ITEMS

All guests will be subject to security screening prior to entry inside Protective Stadium along with inspection of all approved clear bags and carry-in items. Security staff will utilize walk-through magnetometers, and/or handheld metal detectors to screen all guests at security checkpoints. Guests are asked to form single file lines and continue walking through detectors. If further screening is necessary, security staff will alert the guest. Please have all bags open for security staff and be prepared to remove any item from inside the bag if requested for closer inspection. Guests electing not to consent to the metal detector screening or a bag search will be denied entry. 

MILITARY DISCOUNT TICKETS

Military discount tickets are only available per event. Please check your event’s ticketing information or contact the Central Ticketing Office at cto@bjcc.org.  

MOBILE TICKETING

To avoid reliance on cell tower connectivity during times of peak traffic on event day, be sure to save your tickets to your phone’s Apple Wallet or Google Pay in advance of event day for the quickest and easiest entry process. Screenshots or recordings of tickets are not valid for entry. To improve the event day experience and speed up the entry experience, we recommend you individually transfer tickets to the rest of your group before the day of the event.  

N

NATIONAL ANTHEM

The BJCC / Protective Stadium does not schedule National Anthem performers for events. To inquire about singing the National Anthem at any Protective Stadium event, please contact the individual teams through their website. 

NOISE MAKING DEVICES

See PROHIBITED ITEMS 

Noise making devices are not permitted inside Protective Stadium. This includes, but is not limited to, items such as air horns, cowbells and whistles. 

NURSING MOTHERS STATIONS

For your privacy and convenience, the Nursing Mothers Room is located in the Northeast Corner of the Concourse by the KultureCity Sensory Room.  

For our Stadium Club and Suite guests, there is a Nursing Mothers Room located at the south end of the Stadium Club, and on Suite Level 5 by the elevators. 

P

PARKING

See our Plan Your Visit page for parking and entry maps.

BJCC parking lots are card only.

For events at Protective Stadium, we suggest parking in Red, Pink, Green, Silver, Gold, and Blue.

When traveling and parking for an event, we suggest downloading the Waze app and inputting the parking lot/garage address into the destination location for the most efficient route to your destination. Waze is the recommended GPS program because it contains updated event day traffic plans and street closures, providing you with accurate directions and real-time traffic alerts. Therefore, we do not recommend using Google Maps, Apple Maps, or any other mapping software.  

POLICE & SECURITY

Police and security personnel patrol the Stadium parking lots, perform security screenings and are available on all levels of the facility. They are there to assist in providing a safe and enjoyable event environment by enforcing of the Guest Code of Conduct and assisting with unruly fans or impaired guests. You may request their assistance through any event team member or by visiting a Guest Services location. 

PRE-PURCHASE PARKING

Pre-purchase parking is offered on an individual event basis. Please check the Events page for your upcoming event’s information on parking available to pre-purchase. 

PREMIUM SEATING

Stadium Club seating is located in the middle three sections of the West side of the seating bowl. Guests will be allowed access into our Stadium Club area throughout the duration of the event. Here, guests can purchase concessions, drinks, merchandise (depending on the event), and have access to AC, tables, and chairs in an indoor area. 

Suite Level seating is located in the two levels above Stadium Club. Suite ticket holders will have access to their designated suite, where they will have seating inside and out. Guests can pre-order food and drink prior to the event*. 

*Varies per event; Stadium Club concessions available when Suite food and drink are not available

PRIVATE EVENT

Fill out this Contact Form to request information on booking a private event.

PROHIBITED ITEMS

PUBLIC TRANSPORTATION

Metro Area Express (MAX), is the bus system operated by the Birmingham Jefferson County Transit Authority (BJCTA) that provides public transportation in Central Alabama. To find the route that’s best for you, use the MAX Trip Planner or contact MAX at (205) 521-0101 or info@bjcta.org.  

 Event Shuttle Buses may be available on a per event basis. Please check the “Know Before You Go” e-mail that will include specific event day information and details.  

PUBLIC SAFETY

See POLICE & SECURITY

R

RAMPS

There is one ramp in the stadium which accesses all levels of the Stadium. The ramp is located on the south end of the Concourse. It is accessible via South Gate entry. 

RE-ENTRY

In accordance with Protective Stadium security procedures, guests may not exit and re-enter the Stadium using the same ticket. A valid, ticket that has NOT been scanned is required for every entry into the Stadium. 

RESTROOMS

Men’s, Women’s, and Family Restrooms are located throughout Protective Stadium. All restrooms are ADA accessible and nearly all are equipped with a baby-changing table. Please ask any staff member for directions to the closest restroom.  

RISK

Guests are at their own risk with respect to the dangers incidental to football games and other events whether occurring prior to, during, or after the actual game or event. Protective Stadium, the teams and other promoters are not responsible for lost, stolen or damaged property. 

S

SAFETY ALERT

In the event of an emergency or safety alert at Protective Stadium, event staff, event security and police officers are available to assist all guests. Pertinent information regarding the emergency and evacuation procedures will be provided over the public-address system and on the Stadium televisions and scoreboards and posted on social media accounts. 

SEASON TICKETS

To acquire season ticket information please contact the individual team directly:  

UAB: www.uabsports.com | (205) 975-UAB1 (8221) | Click Here

Legion FC: tickets@bhmlegion.com | (205) 791-7145 | Click Here 

SELFIE STICKS

See PROHIBITED ITEMS

Selfie Sticks are not permitted inside Protective Stadium.

SENSORY INCLUSION

See KULTURECITY 

Sensory Bags, equipped with noise canceling headphones, fidget tools, and verbal cue cards, are available for check out for guests with sensory sensitivities. Sensory Bags are available for check out at the main Guest Service location on the Northwest Corner of the concourse. 

The KultureCity Knight Sensory Room is located at the Northeast Corner of the concourse. The sensory room is open to all guests with sensory sensitivities and is open for all events at the stadium from the time the stadium gates open through the end of the event. Children using the sensory room must be accompanied by an adult. 

On event day, please contact any Guest Services team member with questions or assistance navigating to the sensory room. Access to the Sensory Room may be limited given certain circumstances (e.g., guests with extraordinary needs, demand, etc.). 

If you have any questions prior to event day, please email GuestService@bjcc.org. 

SMOKING POLICY

Protective Stadium is a non-smoking facility. All guests are prohibited from smoking (including electronic cigarettes, vaporizers, or similar products) inside and outside the Stadium perimeter at any time. Please look for designated smoking areas.

SOCIAL MEDIA

Follow Protective Stadium on Facebook at @protectivestadium, on Twitter @ProtectiveStdm and on Instagram @protectivestadium.  

SOLICITATION POLICY

Any unauthorized solicitation or commercial promotion on Stadium grounds (including parking lots) is strictly prohibited and may result in confiscation of promotional materials, and/or ejection. 

STADIUM FACTS

  • General Contractor – Brasfield and Gorrie, Birmingham, AL  
  • Principal Architect – Populous, Kansas City, MO  
  • Groundbreaking – July 2019  
  • Grand Opening – October 2, 2021 
  • 45,000 seating capacity 
  • 2,600,000 pounds of erected steel 
  • 31,500 linear feet of concrete seating (that’s nearly 6 miles of seating!) 
  • 34 private leased suites and 11,569 square feet Stadium Club room 
  • 140’ x 30’ HD video board in South End Zone 
  • LED Ribbon Board running length of the stadium on East sideline (TV visible) 
  • 242 television monitors placed throughout the stadium for broadcast, digital signage, and in-house feeds 
  • 48 fixed concessions windows, & space for an additional 40 portable concessions outlets 
  • 33 general restroom areas, 16 family restroom areas, 3 nursing mothers’ rooms, and a KultureCity certified sensory room 

STROLLERS & CAR SEATS

Strollers are NOT permitted into the stadium.  

Car seats are permitted entry but should not in any way inhibit guest movement or block any seats/aisles. 

SUITES

For information or suite availability, please contact GuestServices@bjcc.org. 

T

TAILGATING

See our Plan Your Visit information for Tailgating Policies.

TELEVISION MONITORS

Concourse television monitors broadcast the event feed. 

TICKETS

Protective Stadium has two ticket offices, located at the South Gate and Northeast Gate. 

The BJCC Central Ticketing Office (CTO) is located at Entry A of Legacy Arena on 9th Avenue N. Guests must enter the Ticket Office entry located to the right of Entry A. Ticket Office Hours are Monday – Friday from 9:00 AM – 4:00 PM. 

For box office hours on the day of an event, please refer to the Events page for your specific event. 

Tickets to Protective Stadium events can be purchased at the CTO, Stadium ticket office(s) on the day of the event, Ticketmaster.com, the Ticketmaster app, or at 1-800-745-3000. 

TICKET DUPLICATES

Guests with illegally duplicated tickets will not be allowed entry into Protective Stadium. 

TICKET ISSUES

For ticket-related problems prior to entering the Stadium, guests should proceed directly to the nearest open ticket window location at the South Gate Ticket Office. 

For ticket-related problems encountered inside of the Stadium, guests should visit Guest Services located in the Northwest Corner of the Concourse. 

TICKET OFFICE

The Stadium ticket offices are located at the South Gate and Northeast Gate. Please view the Events page for your upcoming event’s information on ticket office hours.  

Tickets to Protective Stadium events can also be purchased through the BJCC Central Ticket Office, Ticketmaster.com, the Ticketmaster app, or at 1-800-745-3000. 

TICKET REFUNDS

There are no ticket refunds unless the date and/or time of the event has been changed. All refunds are processed at the point of purchase.

TICKET RESELLING

Guests that purchase tickets from someone other than Ticketmaster, the BJCC, or event specific ticketing office do so at their own risk as those tickets may be counterfeit. Protective Stadium associates are not responsible for and will not provide a replacement or refund of any kind for invalid tickets purchased through a secondary ticket provider. 

U

UMBRELLAS

See PROHIBITED ITEMS

For safety and line-of-sight reasons, umbrellas are not allowed in Protective Stadium. Please leave umbrellas in your vehicle prior to entering the Stadium.

UPCOMING EVENTS

Visit EVENTS

V

VENUE MANAGEMENT

Protective Stadium 

1101 22nd Street North 

Birmingham, AL 35203  

 Phone Number: (205) 458-8400 

VIDEO CAMERAS

See CAMERAS & RECORDING POLICIES

W

WATER FOUNTAINS

WaterMonsters featuring 150-gallon tanks of cold filtered water are located throughout Protective Stadium to assist fans in staying cool and hydrated. Locations may differ per event. For assistant in locating the WaterMonsters, guests may visit any Guest Services location. 

WEAPONS/FIREARMS

See PROHIBITED ITEMS

Weapons and firearms of all kinds are prohibited inside Protective Stadium, including off-duty law enforcement officials attending the event. 

WHEELCHAIRS

Protective Stadium’s wheelchair inventory is limited for patient transport in emergency responses. Guests requiring mobility assistance should make arrangements to provide their own wheelchairs. 

WiFi

See MOBILE TICKETING

To assist guests with accessing mobile tickets, Wi-Fi is available at all gate entrances. When arriving near the Stadium gates, connect to “MOBILE-Tickets” on your smartphone and then enter your email address to authenticate. 

We highly recommend downloading your tickets prior to arriving to the stadium on event day.

WILL CALL

See TICKET OFFICE

Will Call is located at the South Gate Ticket Office. A photo ID of the person who placed the order is required to receive the ticket. 

For Will Call hours on event day, please refer to the Events page for your event information.

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